Customer Satifaction | External Project

External Project - Customer Satisfaction

As part of our continuous improvement policy we would be grateful if you would take a few moments to provide feedback for the services we recently provided.

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Client Company Name

NOVA Engineers Name

Section 1 - Sales Function

	Poor	Neutral	Good
1.1 Our response time from you initial query	Poor1.1 Our response time from you initial query Poor	Neutral1.1 Our response time from you initial query Neutral	Good1.1 Our response time from you initial query Good
1.2 Our understanding of your requirements	Poor1.2 Our understanding of your requirements Poor	Neutral1.2 Our understanding of your requirements Neutral	Good1.2 Our understanding of your requirements Good

Section 2 - Assessment of NOVA's Engineer

	Poor	Neutral	Good
2.1 Rate punctuality	Poor2.1 Rate punctuality Poor	Neutral2.1 Rate punctuality Neutral	Good2.1 Rate punctuality Good
2.2 Rate attendance	Poor2.2 Rate attendance Poor	Neutral2.2 Rate attendance Neutral	Good2.2 Rate attendance Good
2.3 Rate courtesy	Poor2.3 Rate courtesy Poor	Neutral2.3 Rate courtesy Neutral	Good2.3 Rate courtesy Good
2.4 Was their appearance satisfactory	Poor2.4 Was their appearance satisfactory Poor	Neutral2.4 Was their appearance satisfactory Neutral	Good2.4 Was their appearance satisfactory Good
2.5 Rate how well they communicated with your team	Poor2.5 Rate how well they communicated with your team Poor	Neutral2.5 Rate how well they communicated with your team Neutral	Good2.5 Rate how well they communicated with your team Good
2.6 Rate how well they co-operated with your team	Poor2.6 Rate how well they co-operated with your team Poor	Neutral2.6 Rate how well they co-operated with your team Neutral	Good2.6 Rate how well they co-operated with your team Good
2.7 Rate quality of work produced	Poor2.7 Rate quality of work produced Poor	Neutral2.7 Rate quality of work produced Neutral	Good2.7 Rate quality of work produced Good
2.8 Was work completed to required timescales	Poor2.8 Was work completed to required timescales Poor	Neutral2.8 Was work completed to required timescales Neutral	Good2.8 Was work completed to required timescales Good
2.9 Rate knowledge of CAD systems	Poor2.9 Rate knowledge of CAD systems Poor	Neutral2.9 Rate knowledge of CAD systems Neutral	Good2.9 Rate knowledge of CAD systems Good
2.10 Rate knowledge of IT systems required	Poor2.10 Rate knowledge of IT systems required Poor	Neutral2.10 Rate knowledge of IT systems required Neutral	Good2.10 Rate knowledge of IT systems required Good

Section 3 - Accounts

	Poor	Neutral	Good
3.1 Did our invoices clearly identify the work they covered	Poor3.1 Did our invoices clearly identify the work they covered Poor	Neutral3.1 Did our invoices clearly identify the work they covered Neutral	Good3.1 Did our invoices clearly identify the work they covered Good

Section 4 - NOVA Design

	Poor	Neutral	Good
4.1 Do you feel we gave your project the attention it deserves	Poor4.1 Do you feel we gave your project the attention it deserves Poor	Neutral4.1 Do you feel we gave your project the attention it deserves Neutral	Good4.1 Do you feel we gave your project the attention it deserves Good
4.2 Do you feel our service offered value for money	Poor4.2 Do you feel our service offered value for money Poor	Neutral4.2 Do you feel our service offered value for money Neutral	Good4.2 Do you feel our service offered value for money Good
4.3 Would you recommend Nova Design	Poor4.3 Would you recommend Nova Design Poor	Neutral4.3 Would you recommend Nova Design Neutral	Good4.3 Would you recommend Nova Design Good
4.4 Would you be happy to have this engineer work for you again	Poor4.4 Would you be happy to have this engineer work for you again Poor	Neutral4.4 Would you be happy to have this engineer work for you again Neutral	Good4.4 Would you be happy to have this engineer work for you again Good

If not, please state why ...

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WHY CHOOSE NOVA DESIGN?

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