Customer Satifaction | Internal Project

Internal Project - Customer Satisfaction

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Client Company Name

Project Description

Section 1 - Sales Function

	Poor	Neutral	Good
1.1 Our response time from your initial query	Poor1.1 Our response time from your initial query Poor	Neutral1.1 Our response time from your initial query Neutral	Good1.1 Our response time from your initial query Good
1.2 Before order placement - did we understand your technical requirements	Poor1.2 Before order placement - did we understand your technical requirements Poor	Neutral1.2 Before order placement - did we understand your technical requirements Neutral	Good1.2 Before order placement - did we understand your technical requirements Good
1.3 Before order placement - did we understand your project timescales	Poor1.3 Before order placement - did we understand your project timescales Poor	Neutral1.3 Before order placement - did we understand your project timescales Neutral	Good1.3 Before order placement - did we understand your project timescales Good

Section 2 - Project Performance

	Poor	Neutral	Good
2.1 Was the project started within the agreed time scale	Poor2.1 Was the project started within the agreed time scale Poor	Neutral2.1 Was the project started within the agreed time scale Neutral	Good2.1 Was the project started within the agreed time scale Good
2.2 Was your project completed within the agreed time scale	Poor2.2 Was your project completed within the agreed time scale Poor	Neutral2.2 Was your project completed within the agreed time scale Neutral	Good2.2 Was your project completed within the agreed time scale Good
2.3 Rate the communication received from Nova during the project	Poor2.3 Rate the communication received from Nova during the project Poor	Neutral2.3 Rate the communication received from Nova during the project Neutral	Good2.3 Rate the communication received from Nova during the project Good
2.4 Did we keep you informed where the project was regarding timescales	Poor2.4 Did we keep you informed where the project was regarding timescales Poor	Neutral2.4 Did we keep you informed where the project was regarding timescales Neutral	Good2.4 Did we keep you informed where the project was regarding timescales Good
2.5 Rate the quality of the work provided by Nova	Poor2.5 Rate the quality of the work provided by Nova Poor	Neutral2.5 Rate the quality of the work provided by Nova Neutral	Good2.5 Rate the quality of the work provided by Nova Good
2.6 Did we have regular contact over “Teams” meetings	Poor2.6 Did we have regular contact over “Teams” meetings Poor	Neutral2.6 Did we have regular contact over “Teams” meetings Neutral	Good2.6 Did we have regular contact over “Teams” meetings Good
2.7 Did our technical expertise meet your expectation	Poor2.7 Did our technical expertise meet your expectation Poor	Neutral2.7 Did our technical expertise meet your expectation Neutral	Good2.7 Did our technical expertise meet your expectation Good
2.8 Rate the handling of contractual / commercial issues	Poor2.8 Rate the handling of contractual / commercial issues Poor	Neutral2.8 Rate the handling of contractual / commercial issues Neutral	Good2.8 Rate the handling of contractual / commercial issues Good
2.9 Did our technical expertise meet your expectation	Poor2.9 Did our technical expertise meet your expectation Poor	Neutral2.9 Did our technical expertise meet your expectation Neutral	Good2.9 Did our technical expertise meet your expectation Good
2.10 If required - were you kept informed of project budgets / PO expenditure	Poor2.10 If required - were you kept informed of project budgets / PO expenditure Poor	Neutral2.10 If required - were you kept informed of project budgets / PO expenditure Neutral	Good2.10 If required - were you kept informed of project budgets / PO expenditure Good
2.11 Was the electronic data presented in a logical and consistent format	Poor2.11 Was the electronic data presented in a logical and consistent format Poor	Neutral2.11 Was the electronic data presented in a logical and consistent format Neutral	Good2.11 Was the electronic data presented in a logical and consistent format Good
2.12 Was the data transferred to you in a logical and consistent manner	Poor2.12 Was the data transferred to you in a logical and consistent manner Poor	Neutral2.12 Was the data transferred to you in a logical and consistent manner Neutral	Good2.12 Was the data transferred to you in a logical and consistent manner Good

Section 3 - Accounts

	Poor	Neutral	Good
3.1 Did our invoices clearly identify the work they covered	Poor3.1 Did our invoices clearly identify the work they covered Poor	Neutral3.1 Did our invoices clearly identify the work they covered Neutral	Good3.1 Did our invoices clearly identify the work they covered Good

Section 4 - NOVA Design

	Poor	Neutral	Good
4.1 Do you feel we gave your project the attention it deserves	Poor4.1 Do you feel we gave your project the attention it deserves Poor	Neutral4.1 Do you feel we gave your project the attention it deserves Neutral	Good4.1 Do you feel we gave your project the attention it deserves Good
4.2 Do you feel our service offered value for money	Poor4.2 Do you feel our service offered value for money Poor	Neutral4.2 Do you feel our service offered value for money Neutral	Good4.2 Do you feel our service offered value for money Good
4.3 Would you recommend Nova Design	Poor4.3 Would you recommend Nova Design Poor	Neutral4.3 Would you recommend Nova Design Neutral	Good4.3 Would you recommend Nova Design Good
4.4 Would you be happy to have this engineer work for you again	Poor4.4 Would you be happy to have this engineer work for you again Poor	Neutral4.4 Would you be happy to have this engineer work for you again Neutral	Good4.4 Would you be happy to have this engineer work for you again Good

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WHY CHOOSE NOVA DESIGN?

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