Internal Project - Customer Satisfaction
As part of our continuous improvement policy we would be grateful if you would take a few moments to provide feedback for the services we recently provided.
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Section 1 - Sales Function
PoorNeutralGood
1.1 Our response time from your initial query
Poor
Neutral
Good
1.2 Before order placement - did we understand your technical requirements
Poor
Neutral
Good
1.3 Before order placement - did we understand your project timescales
Poor
Neutral
Good
Section 2 - Project Performance
PoorNeutralGood
2.1 Was the project started within the agreed time scale
Poor
Neutral
Good
2.2 Was your project completed within the agreed time scale
Poor
Neutral
Good
2.3 Rate the communication received from Nova during the project
Poor
Neutral
Good
2.4 Did we keep you informed where the project was regarding timescales
Poor
Neutral
Good
2.5 Rate the quality of the work provided by Nova
Poor
Neutral
Good
2.6 Did we have regular contact over “Teams” meetings
Poor
Neutral
Good
2.7 Did our technical expertise meet your expectation
Poor
Neutral
Good
2.8 Rate the handling of contractual / commercial issues
Poor
Neutral
Good
2.9 Did our technical expertise meet your expectation
Poor
Neutral
Good
2.10 If required - were you kept informed of project budgets / PO expenditure
Poor
Neutral
Good
2.11 Was the electronic data presented in a logical and consistent format
Poor
Neutral
Good
2.12 Was the data transferred to you in a logical and consistent manner
Poor
Neutral
Good
Section 3 - Accounts
PoorNeutralGood
3.1 Did our invoices clearly identify the work they covered
Poor
Neutral
Good
Section 4 - NOVA Design
PoorNeutralGood
4.1 Do you feel we gave your project the attention it deserves
Poor
Neutral
Good
4.2 Do you feel our service offered value for money
Poor
Neutral
Good
4.3 Would you recommend Nova Design
Poor
Neutral
Good
4.4 Would you be happy to have this engineer work for you again
Poor
Neutral
Good